Privacy Policy
How we collect, use, and protect your information.
Last updated: August 2, 2026
Who we are
Policy Service Department (“we,” “us,” or “our”) is a marketing and service operation run by licensed insurance agent Michael Maloney (National Producer Number 19789352). We help consumers review their existing life insurance coverage. This Privacy Policy explains how we handle information in connection with our website and our telephone services.
Information we collect
- Information you provide by phone. When you call us, we may collect your name, phone number, the state your policy is in, and details about your insurance coverage that you choose to share.
- Call recordings. Calls may be recorded and monitored for quality assurance and training. When you call, you will hear a notice that the call may be recorded.
- Caller information. When you call, we may receive your phone number through standard caller identification.
- Information you submit online. If you complete the optional “review this later” form on our website, we collect the name, phone number, email, state, and policy details you provide so a licensed agent can follow up with you.
- Website information. Like most websites, our hosting provider may automatically log basic technical information such as IP address, browser type, and pages visited.
How we use your information
- To connect you with a licensed insurance agent for a policy review.
- To respond to your questions and follow up about your coverage or the products you asked about.
- To operate, maintain, and improve our services, including quality assurance.
- To comply with applicable laws and regulations.
How we share your information
We may share the information you provide with the licensed insurance agent or agency who assists you, and with insurance carriers or service providers as needed to help you with your request. We do not sell your personal information to unrelated third parties for their own marketing purposes. We may disclose information when required by law or to protect our legal rights.
Calls and text messages
By calling us or asking a licensed agent to follow up, you agree that we and the licensed agent assisting you may contact you by telephone at the number you provide, including for marketing purposes, and that calls may be recorded. If we communicate with you by text message, standard message and data rates may apply, and you can reply STOP at any time to opt out. You may ask us to stop contacting you at any time by telling the agent or by using the contact information below.
Your choices
- You can ask us not to contact you, and we will honor that request.
- You can request that we update or delete the information we hold about you, subject to any legal or recordkeeping obligations.
- Depending on your state, you may have additional rights regarding your personal information.
Data security
We take reasonable steps to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Our services are intended for adults and are not directed to children under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date above.
Not affiliated with any government agency
Policy Service Department is a private, independent, licensed insurance agency. We are not affiliated with, endorsed by, or connected to any government agency, Medicare, or the Social Security Administration.
Contact us
Questions about this Privacy Policy? Contact us at:
Michael Maloney, Licensed Insurance Agent (NPN 19789352)
Phone: (888) 503-0063
Email: michaelmaloney.insurance@outlook.com